Privacy Policy

Towing Carmel provides towing and roadside assistance in Carmel and the surrounding Hamilton County area. This policy explains, in plain terms, what information we take from you, why we need it, and what we do with it afterwards. It is a general document rather than legal advice.

Nearly everything we hold comes from you during a service call. That normally means your name and the phone number we can reach you on, the pickup location of the vehicle, details of the vehicle itself such as make, model and whether it drives, a description of the problem, and the destination you want it taken to. If an insurer or motor club is covering the job, we will also take the reference they give you.

If you browse this website, our hosting provider may record standard technical information such as the pages requested, the approximate region of the request and the type of browser used.

We use it to dispatch a truck to the right place, to quote and take payment for the work, to reach you while the driver is on the way, and to keep a record of the job in case a question comes up later. If your service is being billed through an insurer or motor club, we use it to process that claim.

We do not sell your information, and we do not pass it to marketers.

This site may use cookies and similar technologies to keep the site working properly and to understand in aggregate how visitors find and use it. Most browsers let you refuse or delete cookies through their settings. Doing so should not stop you reaching us by phone, which is how most people use this site.

We share what is necessary to complete the job: with the driver assigned to you, with the repair shop, dealer or storage yard you ask us to deliver to, and with your insurer or motor club where they are paying. We also use ordinary business service providers such as payment processors and our website host, who only see what they need to do their part.

We may also disclose information where the law requires it, or where it is needed to establish or defend a legal claim.

We take reasonable steps to protect the information we hold and to limit access to it within our own team. No method of transmitting or storing information is completely secure, so we cannot promise absolute protection.

You can ask us what we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. You can also ask us to stop contacting you about anything other than a job in progress. Call us and we will deal with the request.

Some pages link to websites we do not run, such as insurers, motor clubs or public road authorities. Those sites have their own privacy practices and this policy does not cover them.

Our services are arranged by adults and this site is not directed at children. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will remove it.

We may update this policy as the business changes. The current version is always the one published here, and the date at the top of the page shows when it was last revised.